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Tenant features and responsibilities

• Your account may let you browse listings, save homes, compare properties, receive alerts, pay for optional services, and message landlords, managers, or agencies through the app.
• You should verify house rules, location, rent terms, utilities, deposits, and move-in details before making commitments or payments.
• You must not misuse advertiser phone numbers, send spam, harass property contacts, or use the platform to impersonate another person or submit false inquiries.

Search, alerts, and optional paid tools

• Search results, alerts, verification signals, and scam-risk indicators are informational tools that help you evaluate listings but do not replace your own due diligence.
• Optional paid features such as contact unlocks, reports, or subscriptions are digital services delivered through the app and may have feature-specific rules or billing terms.
• You remain responsible for off-platform negotiations, viewing decisions, deposits, lease agreements, and any payments you make directly to a property advertiser.

How NyumbaSearch works

NyumbaSearch is a Kenyan property marketplace and property operations platform. We help users discover listings, contact property advertisers, manage portfolios, receive alerts, and complete selected payments inside the app.

Your tenant account gives you access only to the features that match that role. Some features may change, expand, or be retired as the product evolves.

Eligibility and account security

• You must provide accurate name, phone, email, and business or portfolio details where requested.
• You are responsible for activity under your account, including actions taken by your team members, caretakers, or invited staff.
• You must keep your password, OTPs, and payment approvals secure and notify NyumbaSearch promptly if you suspect unauthorized access.

Payments, subscriptions, and communications

• Some features require paid plans, listing boosts, verification, contact unlocks, or other paid services billed in Kenya shillings unless stated otherwise.
• By signing up, you agree to receive essential service messages such as verification notices, approvals, payments, listing alerts, safety notices, and account updates.
• Fees already used for delivered digital services, fulfilled boosts, or completed verifications may be non-refundable unless required by law or an explicit product policy.

Platform rules

• Do not upload false, misleading, infringing, discriminatory, unsafe, or illegal content.
• Do not bypass verification, scrape the platform, abuse leads, send spam, or use the service to misrepresent ownership, authority, or property condition.
• NyumbaSearch may suspend listings, remove content, freeze features, or close accounts where fraud, abuse, non-payment, policy breach, or legal risk is suspected.

Disclaimers and liability

NyumbaSearch works to improve trust through verification, moderation, fraud checks, and risk signals, but we do not guarantee that every user, listing, property condition, payment, or off-platform transaction will be error-free or risk-free.

Users remain responsible for their own decisions, due diligence, contracts, inspections, compliance duties, and local legal obligations. To the extent allowed by law, NyumbaSearch is not liable for indirect, incidental, or consequential losses arising from platform use.