Privacy Policy

This policy applies to tenants, landlords, property managers, agencies, caretakers, and service providers who use our website, WhatsApp assistant, or related services. If you use NyumbaSearch on behalf of a business, you confirm you have authority to share that business's data with us.

• Account data: name, email address, phone number, password (stored hashed), and profile preferences.
• Listing & inquiry data: property details, photos, messages between tenants and landlords, viewing requests, and saved searches.
• Payment data: M-Pesa phone number, transaction references, and plan metadata. We do not store full card numbers; card payments are processed by our payment partners.
• WhatsApp & messaging: if you contact us via WhatsApp or our Meta-integrated channels, we receive your phone number, message content, and delivery metadata needed to respond and improve the service.
• Technical data: IP address, browser type, device information, pages visited, and cookies or similar identifiers used for security, analytics, and session management.

• Provide search, listings, messaging, bookings, and account features.
• Verify listings and reduce fraud on the platform.
• Process subscriptions, boosts, and other paid products.
• Send transactional messages (e.g. viewing confirmations, password resets).
• Send marketing emails only where you have opted in; you may unsubscribe at any time.
• Comply with law, enforce our terms, and protect users and the platform.

We process personal data based on: (a) performance of a contract when you use our services; (b) legitimate interests such as security, analytics, and product improvement; (c) consent where required (e.g. marketing); and (d) legal obligations.

We may share data with:

• Infrastructure providers (e.g. hosting, database, email) under data-processing agreements.
• Payment processors (M-Pesa, Pesapal, and similar) to complete transactions you initiate.
• Meta / WhatsApp when you use our WhatsApp or social integrations — governed also by Meta's policies.
• Law enforcement or regulators when required by applicable law.

We do not sell your personal data.

Our service providers may process data outside Kenya (including the EU and United States). Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

We keep personal data only as long as needed for the purposes above, including legal, accounting, and dispute-resolution requirements. Inactive accounts and stale inquiry data may be deleted or anonymised after a reasonable period.

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise these To exercise these rights, email hello@nyumbasearch.com and we will respond within a reasonable time.

We use essential cookies for authentication and security, and optional analytics to understand how the site is used. You can control non-essential cookies through your browser settings.

NyumbaSearch is not directed at children under 18. We do not knowingly collect data from minors. Contact us if you believe a child has provided personal data.

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of NyumbaSearch after changes constitutes acceptance of the updated policy.

NyumbaSearch · Nairobi, Kenya
Email: hello@nyumbasearch.com
Web: Contact form