Legal

Refund Policy

Effective: 1 July 2026

Contact unlocks

Non-refundable once the landlord contact number is displayed.

Subscriptions

Pro-rated refunds within 7 days of first charge only if the paid features were not used. Cancel anytime; access continues until period end.

M-Pesa & card

Approved refunds are reversed to the original M-Pesa number within 5 business days. Card refunds via Pesapal may take 5–10 business days.

How to request

Email nyumbasearch101@gmail.com with your account email, payment reference, and reason.

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